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Microsoft 365 Copilot
Power Platform
Microsoft Teams
SharePoint & OneDrive
Exchange & Outlook
Microsoft Entra (Identity)
- Adding a named location without breaking Conditional Access
- App consent policies and the admin consent workflow
- Assigning licenses with group-based licensing in Entra ID
- Cleaning up over-consented app permissions
- Cleaning up unused enterprise apps in Entra ID
- Compromised Microsoft 365 account response runbook
- + 52 more →
Microsoft Defender (Security)
Microsoft Purview (Compliance)
Microsoft Intune (Devices)
Viva & Apps
Developer & APIs
Migration & Tenants
Microsoft 365 for MSPs
Guides written for managed service providers running multiple Microsoft 365 tenants: Lighthouse, cross-tenant access, delegated admin, tenant migrations, and incident runbooks. 18 guides on this shelf so far.
Scenario:
Showing 18 guides.
Microsoft 365 essentials
- Handling licence-count overrun surprisesWhat happens when Microsoft 365 licence assignments exceed what you own, what stops working, the fast ways to recover headroom, and the contract rules.
- Microsoft 365 Lighthouse for MSPsMicrosoft 365 Lighthouse is the multi-tenant management portal for managed service providers running many SMB tenants.
- Microsoft 365 onboarding new usersA clean joiner workflow for Microsoft 365 — provisioning, access, training, and first-week experience.
- Restoring a deleted Microsoft 365 group and its resourcesWhat comes back when you restore a deleted Microsoft 365 group: the 30-day window, the order things reappear, what does not return, and after the window.
Microsoft Defender (Security)
- Investigating a phishing message that got past defencesRunbook for a phish that landed: find every copy, purge it from mailboxes, find who clicked, submit it so filters learn, and work out why it got through.
- Microsoft Sentinel onboardingHow to onboard Microsoft Sentinel — workspace setup, data connectors, and starting analytic rules.
Microsoft Entra (Identity)
- Compromised Microsoft 365 account response runbookReviewed 2026-09-06Compromised Microsoft 365 account runbook: what to run in the first fifteen minutes, what to check in the first hour, and when it is safe to hand it back.
- Cross-Tenant Access Settings designHow to design Cross-Tenant Access Settings (CTAS) — the foundational trust controls for B2B and cross-tenant collaboration.
- Cross-tenant calendar sharingHow to share calendar free/busy between Microsoft 365 tenants — organisation relationships and modern alternatives.
- Cross-tenant synchronization in Entra IDReviewed 2026-09-04Cross-tenant synchronization auto-provisions B2B guests between Microsoft Entra ID tenants in a multi-tenant organisation.
- Entra ID Multi-Tenant OrganizationsMTO is Microsoft's modern model for running multiple Microsoft 365 tenants as one organisation. Here's what it provides.
- Investigating a suspicious sign-in with Entra sign-in logsHow to work a suspicious sign-in in the Entra sign-in logs: which log, which columns matter, traveller vs attacker, and when to escalate to compromise.
- Recovering from a broken Entra Connect SyncRunbook for when Entra Connect sync stops: scheduler, connectivity, and export errors, the deletion threshold protecting you, and rebuilding on a new server.
Microsoft Teams
- Handling a Teams Rooms fleet certificate expiryWhat breaks in a Teams Rooms fleet when a certificate expires — Wi-Fi, 802.1X, proxy roots, hybrid Exchange — how to tell which, and renewing fleet-wide.
- Recovering a deleted Team and its dataRunbook for restoring a deleted Microsoft Teams team: the group restore that does the work, the 24-hour wait, what returns, and the options when it's too late.
Migration & Tenants
SharePoint & OneDrive
- Handling an accidental external-sharing exposureRunbook for a SharePoint or OneDrive folder shared with the wrong outside party: find every link and guest, cut access, establish what was opened, report.
- Handling an accidental mass delete of SharePoint filesRunbook for a mass delete of SharePoint files by a sync client, script, or user: stop the bleeding, pick the right restore tool, and recover it safely.
Missing something the MSP shelf should carry? The full catalogue lives under /guides — every runbook and cross-tenant guide is browsable from there too.