Teams Phone Direct Routing deep dive

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Teams Phone Direct Routing deep dive

Direct Routing connects Teams Phone to any SIP carrier — the architecture and the operational details.

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/teams-direct-routing-deep-dive

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What is Direct Routing in Teams?

Connecting Teams Phone to the public telephone network through your own (or a partner-hosted) certified Session Border Controller, which links to your chosen carrier's SIP trunk. It offers the most control — routing, an…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/teams-direct-routing-deep-dive

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Do I need a certified SBC for Direct Routing?

Yes. Microsoft supports Direct Routing only with SBCs from certified vendors (AudioCodes, Ribbon, Oracle, and others) on supported firmware. Hosted SBC services from partners are an option if you do not want to operate…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/teams-direct-routing-deep-dive

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Should I move from Direct Routing to Operator Connect?

If your carrier offers Operator Connect and you do not need the SBC for analogue devices, complex routing, or a carrier without an Operator Connect presence, moving simplifies operations and removes a maintenance burden…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/teams-direct-routing-deep-dive

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