← Back to the guide

Teams Common Area Phones

6slides. Screenshot a slide, download it as a PNG, or use your browser's Print → Save as PDF for a LinkedIn-ready multi-page carousel — each slide becomes one page.

M

solvingmicrosoft365.com

1 / 6

Teams Common Area Phones

How Teams Phone supports shared, deskless phones for reception, warehouses, and shop floors.

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/teams-common-area-phones

Slide 1Download PNG

M

solvingmicrosoft365.com

2 / 6

01

What a CAP is

A CAP is a Teams-certified IP phone (Yealink, Poly, AudioCodes, others, mostly Android-based) signed in with a resource account rather than a user identity. The phone shows a simple dial pad, perhaps recent calls, a dir…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/teams-common-area-phones

Slide 2Download PNG

M

solvingmicrosoft365.com

3 / 6

02

Licensing

CAPs use the Common Area Phone licence, a low-cost SKU that includes Teams Phone Standard for the resource account. Calling plan minutes (if outbound calling to PSTN is needed) require an additional Calling Plan or Oper…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/teams-common-area-phones

Slide 3Download PNG

M

solvingmicrosoft365.com

4 / 6

03

Configuration

Standard sequence:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/teams-common-area-phones

Slide 4Download PNG

M

solvingmicrosoft365.com

5 / 6

04

Hot desking

A CAP can be configured for hot desking — a user signs into the phone with their own Entra ID for the duration of their visit, getting their personal contacts, voicemail, and Teams presence. When they sign out (or after…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/teams-common-area-phones

Slide 5Download PNG

M

solvingmicrosoft365.com

6 / 6

05

Operational considerations

For organisations rolling out Teams Phone alongside Calling Plans / Operator Connect / Direct Routing, CAPs handle the shared-phone scenarios that personal user licences don't fit.

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/teams-common-area-phones

Slide 6Download PNG

Auto-generated from Teams Common Area Phones. This page is not indexed and isn't part of the guide itself.