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Microsoft Teams Shifts for frontline workers

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Microsoft Teams Shifts for frontline workers

Shifts is the schedule-management app in Teams for shift-based work. Here's what it does and where it fits.

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-shifts-for-frontline

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01

What managers do

Managers use the Shifts app (in Teams, or via the Teams admin center) to:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-shifts-for-frontline

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02

What workers do

Workers see their schedule on the Shifts tab in Teams. They can:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-shifts-for-frontline

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03

Integration with the rest of Teams

Shifts builds on the Teams frontline experience:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-shifts-for-frontline

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04

Integration with workforce-management systems

For organisations running enterprise WFM tools (Blue Yonder JDA, Kronos / UKG Dimensions, Reflexis, Zebra Reflexis), Shifts has a WFM connector model that syncs schedules between the source system and Teams. This is the…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-shifts-for-frontline

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05

Where Shifts fits

Shifts isn't a replacement for full workforce management — it doesn't do labour forecasting, demand modelling, or complex compliance. It's a "good enough" scheduler for organisations that didn't have one, and a clean ph…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-shifts-for-frontline

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06

Licensing frontline devices, not just people

Shifts is licensed through Microsoft 365 F1 or F3, but a frontline rollout is rarely just a licensing decision for the person — the shared device the schedule is viewed on matters just as much. A retail floor with one t…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-shifts-for-frontline

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