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Microsoft Teams Phone

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Microsoft Teams Phone

Microsoft Teams Phone explained: what you get, the licensing, and the decision that shapes everything — Calling Plans vs Operator Connect vs Direct Routing.

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-phone

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What licence do I need for Teams Phone?

Teams Phone Standard is the core licence — included in Microsoft 365 E5, a paid per-user add-on on every other plan. It gives you the phone system only; connecting to the public telephone network is always separate, via…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-phone

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Should I choose Calling Plans, Operator Connect, or Direct Routing?

Default to Operator Connect — carrier-grade coverage and negotiated pricing with no infrastructure of your own. Use Calling Plans when the organisation is small, sits in covered countries, and values one-vendor simplici…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-phone

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Can I mix the three PSTN connectivity models in one tenant?

Yes, and global enterprises routinely do — Calling Plans for a small office, Operator Connect for the general population, Direct Routing at sites with contact centres and analogue hardware. Voice routing policy steers e…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-phone

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Is Teams Phone a contact centre?

No. Call queues and auto attendants handle a helpdesk or reception line fine, but a real contact centre — skills-based routing, wallboards, workforce management — requires a certified third-party contact-centre platform…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-phone

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05

Who is the carrier

Calling Plans: Microsoft · Operator Connect: Certified partner carrier · Direct Routing: Any carrier you choose

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-phone

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Your infrastructure

Calling Plans: None · Operator Connect: None · Direct Routing: SBC (owned or hosted)

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-phone

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Setup effort

Calling Plans: Hours · Operator Connect: Days · Direct Routing: Weeks to months

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-teams-phone

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