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Microsoft 365 Adoption Score

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Microsoft 365 Adoption Score

How the Adoption Score measures Microsoft 365 usage at the tenant level — what's in it and what it's good for.

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-adoption-score

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01

What it measures

Adoption Score covers several categories:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-adoption-score

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Privacy and aggregation

Adoption Score is aggregated at the tenant level by default — individual user data isn't visible. Admins can opt into user-level insights for richer drill-downs, but doing so has clear privacy implications and should be…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-adoption-score

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03

What it's good for

Adoption Score is most useful for:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-adoption-score

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How to drive improvement

Adoption Score isn't useful as a number to maximise — it's a diagnostic. Practical patterns:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-adoption-score

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Operational considerations

For organisations investing in Microsoft 365 adoption programmes, the Adoption Score provides a structured baseline. For organisations less focused on driving adoption explicitly, it's still a useful annual health check.

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-adoption-score

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