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Building a Microsoft 365 Center of Excellence

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Building a Microsoft 365 Center of Excellence

How to structure a CoE programme for Microsoft 365 — roles, deliverables, and the operating model.

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-365-coe

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01

What a Microsoft 365 CoE does

The CoE typically owns:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-365-coe

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02

CoE structure

Typical roles in a Microsoft 365 CoE:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-365-coe

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03

CoE vs IT operations

The split matters:

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04

Power Platform-specific CoE

For tenants with significant Power Platform adoption, the Power Platform CoE Starter Kit is the foundation tool. Pair it with named CoE roles for citizen-developer governance.

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-365-coe

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05

Starting a CoE

If you're starting from scratch:

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06

Operating cadence

A mature CoE has rhythms:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/microsoft-365-coe

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07

When the CoE delivers value

A working CoE shows:

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