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Rebuilding Autopilot after an enrollment tenant change

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Rebuilding Autopilot after an enrollment tenant change

How to move Autopilot-registered devices to a different tenant: deregister from the old, re-register in the new, the OEM route, and what happens per device.

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/intune-autopilot-tenant-change-rebuild

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01

The rule that governs everything

A device's hardware hash is registered to one tenant. If you upload the same hash to a second tenant while the first registration exists, the upload fails with an error saying the device is already assigned to another t…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/intune-autopilot-tenant-change-rebuild

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02

Phase 1: inventory in the old tenant

In the source tenant's Intune admin center → Devices → Enrollment → Windows Autopilot devices, export the list. You need serial numbers, and you need to reconcile them against the devices you actually intend to move; a…

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/intune-autopilot-tenant-change-rebuild

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03

Phase 2: deregister from the old tenant

For each device, in the source tenant:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/intune-autopilot-tenant-change-rebuild

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Phase 3: register in the new tenant

Three routes, from best to most laborious:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/intune-autopilot-tenant-change-rebuild

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Phase 4: the device itself

Registration is one thing; the operating system on the device is still joined to the old tenant. Each device needs a reset. Options:

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/intune-autopilot-tenant-change-rebuild

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Sequencing that works

Downtime per device is the reset plus enrollment — an hour or two per machine, more if apps are heavy. Plan it around the user, not the admin.

Solving Microsoft 365 · www.solvingmicrosoft365.com/guides/intune-autopilot-tenant-change-rebuild

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